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Online sales – what are the statistics like?

The current world situation has radically changed the economy. The global lockdown has also significantly influenced purchasing habits. Many people, wanting to take care of their safety, began to make more purchases on the Internet in order to minimize the number of visits to brick-and-mortar stores.

In our comparison, we present 3 groups of goods that were most often bought on the Internet (we compare the years 2021 to 2020):

72% of the increase in sales was noticed in the group of goods “textiles, clothing and footwear”
52% growth is also recorded among products from the “press and books” group
17% of the increase in sales was achieved by goods from the group “furniture and electronics”

The constantly growing online sales is associated with serving more customers.

How to deal with this?

The GetLead.page widget comes to your aid, making it easier to contact customers from all over the world! 🌍 Thanks to this solution, the quality of customer service increases significantly. Chatting via chat, voice and video calls are a revolution in the e-commerce market.

Check what you can gain thanks to GetLead.page 👇

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W jakich godzinach są dostępni Konsultanci czatu?

Godziny w jakich nasi konsultanci obsługują czat są uzależnione od planu jaki wybierzesz. Sprawdź plany na górze tej strony i wypróbuj przez 14 dni za darmo.

Czy obowiązują opłaty za nowe leady?

Nigdy nie pobieramy opłat za nowe leady czy potencjalną sprzedaż. Opłacasz tylko zryczałtowane stawki miesięczne.

W jakich językach mówią twoi Konsultanci?

Nasi Konsultanci obsługują klientów aż w 45 językach.

Unikalny system tłumaczeń w czasie rzeczywistym, który zastosowaliśmy w rozwiązaniu GetLead chat sprawia, że Konsultant i Klient zadają pytania i czytają odpowiedzi w języku, jakim się posługują.

Czy będę mógł mieć bezpośredni kontakt z konsultantami?

Oczywiście. Nasz zespół ds. sukcesu klienta jest dostępny każdego dnia o każdej porze. Wystarczy napisać.

Dodatkowo będziesz mógł zobaczyć podgląd na Twoich konsultantów w panelu nawigacyjnym, dzięki czemu bez trudu możesz obserwować naszą pracę w czasie rzeczywistym.

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FAQ

Customers keep asking the same questions, how do you keep up with the answers?

Don’t have the time or staff to support customers on the site? Hire our Consultant!
FAQ

Customers visit my site in the evening and at night, how can I keep them?

Provide real-time support 24 hours a day.
FAQ

Why aren't customers calling me?

Customers keep asking the same questions for two reasons. Your offer is still the same. Your offer description is questionable and not detailed. This is why GetLead has implemented Get FAQ button. Thanks to a built-in search engine and prepared questions and answers you will never again receive the same phone calls with the same questions. Available Chat and consultant will perfectly complement the answers and help your visitors to make a purchase decision.

FAQ

Why do I get a lot of traffic to my site and not sell?

It turns out that in all cases the answer to this question is similar. Customers don’t call because they visit the site in the evening and at night. It has long been the accepted norm for businesses to open during the day. Statistics show that visitors abandon sites at these times without opening the contact tab. GetLead chat and an available consultant is a signal to such a customer that the site staff is at work and will assist them.

FAQ

Why are customers leaving for competitors' sites?

Too little information about the offer on the website. Bad navigation. Lack of thoughtful UX. There are thousands of elements that affect customer behavior. Which of them bother your customers? How should you find it out? Let the customer talk to you. Install Chat and answer their questions immediately when they expect it.
FAQ

Why do customers abandon their shopping carts?

Price. Delivery costs. Unclear purchasing process. Slow loading page. Long delivery time. Trust in the company. Security of transactions. Payment process. These are the most common reasons cited by customers for shopping cart abandonment.

Serving a customer in real time, making a purchase decision right now, at this moment, gives you an incredible advantage and the ability to respond immediately and solve their problems and concerns right away. Customer seeing Chat and ready to help consultant knows that he doesn’t have to look for help on competitors’ websites.