As you know, good customer service has a positive effect on the opinion of the company and its reputation. Many customers believe that a friendly conversation is synonymous with good customer service.
What should be done to make the conversation customer friendly?
Use positive words
In a conversation with a client, avoid negative words, such as: “I can’t”, “I don’t know”, “I can’t”. Such wording effectively discourages the client from further conversation. They cause the client to become frustrated and even upset.
It is definitely better to say “I will try to solve this problem” or “I will consult with another employee of our company”. Such an approach to even the most difficult situation will make the conversation with the client run in a pleasant atmosphere.
Have a friendly tone of voice when talking
If you have an unfriendly tone of voice during the conversation – it has a very negative effect on the client. He may feel that the problem he comes with is irrelevant and is wasting your time unnecessarily.
Avoid getting impatient or nervous in your voice. In any situation, keep calm and take care of a friendly tone of your voice, even if the client has a bad attitude towards us.
Patience is the key to success. Let the client accurately present his problem. The client should feel that his case is important to you and that you are able to help him.
You shouldn’t pause while the client is talking. Being patient makes you positively perceived by the client. Just by listening to the client and saying yes, the client will not feel ignored.
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