How does customer service affect sales?

You need to know that without proper customer service and efficient contact with the customer, even the best products or services will not improve sales. You will not reach new customers and you will not gain loyalty.

What to do to avoid this? Here are some of our tips for exemplary customer service:

Keeping your word

Nobody likes it when someone throws words to the wind. Consumers also don’t like when a company promises and has no effect. An example would be a situation where an Internet provider ensures that the speed of their services is powerful, and in practice it can be compared to the speed of a snail. In such a situation, the client feels cheated and will certainly not want to use the services of such a company. Additionally, his opinion about the company itself will be negative. Such situations cannot be allowed to happen!

Respond to inquiries as quickly as possible

Today’s consumers, if they have questions, do not want to wait long for a response from the customer service department. Therefore, the waiting time for any contact from the company is very important. The sooner the customer receives a reply, the better his opinion of the company will be. Therefore, the chance that he will decide to use our offer again is growing dramatically. The GetLead.page widget is the solution to the speed of response to queries in chat, audio or video calls

Simplicity of solutions

Even if customers receive answers to their questions quickly, they still want the answers presented to be concise and, above all, understandable. Even the most complicated question from the client should be answered so that he knows how to use the information received. It is also important that each problem is treated individually.

Remember these tips and put them into practice, and your customer service will surely gain a lot from it!

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W jakich godzinach są dostępni Konsultanci czatu?

Godziny w jakich nasi konsultanci obsługują czat są uzależnione od planu jaki wybierzesz. Sprawdź plany na górze tej strony i wypróbuj przez 14 dni za darmo.

Czy obowiązują opłaty za nowe leady?

Nigdy nie pobieramy opłat za nowe leady czy potencjalną sprzedaż. Opłacasz tylko zryczałtowane stawki miesięczne.

W jakich językach mówią twoi Konsultanci?

Nasi Konsultanci obsługują klientów aż w 45 językach.

Unikalny system tłumaczeń w czasie rzeczywistym, który zastosowaliśmy w rozwiązaniu GetLead chat sprawia, że Konsultant i Klient zadają pytania i czytają odpowiedzi w języku, jakim się posługują.

Czy będę mógł mieć bezpośredni kontakt z konsultantami?

Oczywiście. Nasz zespół ds. sukcesu klienta jest dostępny każdego dnia o każdej porze. Wystarczy napisać.

Dodatkowo będziesz mógł zobaczyć podgląd na Twoich konsultantów w panelu nawigacyjnym, dzięki czemu bez trudu możesz obserwować naszą pracę w czasie rzeczywistym.



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Customers keep asking the same questions, how do you keep up with the answers?

Don’t have the time or staff to support customers on the site? Hire our Consultant!

Customers visit my site in the evening and at night, how can I keep them?

Provide real-time support 24 hours a day.

Why aren't customers calling me?

Customers keep asking the same questions for two reasons. Your offer is still the same. Your offer description is questionable and not detailed. This is why GetLead has implemented Get FAQ button. Thanks to a built-in search engine and prepared questions and answers you will never again receive the same phone calls with the same questions. Available Chat and consultant will perfectly complement the answers and help your visitors to make a purchase decision.


Why do I get a lot of traffic to my site and not sell?

It turns out that in all cases the answer to this question is similar. Customers don’t call because they visit the site in the evening and at night. It has long been the accepted norm for businesses to open during the day. Statistics show that visitors abandon sites at these times without opening the contact tab. GetLead chat and an available consultant is a signal to such a customer that the site staff is at work and will assist them.


Why are customers leaving for competitors' sites?

Too little information about the offer on the website. Bad navigation. Lack of thoughtful UX. There are thousands of elements that affect customer behavior. Which of them bother your customers? How should you find it out? Let the customer talk to you. Install Chat and answer their questions immediately when they expect it.

Why do customers abandon their shopping carts?

Price. Delivery costs. Unclear purchasing process. Slow loading page. Long delivery time. Trust in the company. Security of transactions. Payment process. These are the most common reasons cited by customers for shopping cart abandonment.

Serving a customer in real time, making a purchase decision right now, at this moment, gives you an incredible advantage and the ability to respond immediately and solve their problems and concerns right away. Customer seeing Chat and ready to help consultant knows that he doesn’t have to look for help on competitors’ websites.