So why is it worth collecting customer feedback?

Nowadays, product reviews and ratings play a very important role. 📝 It is estimated that over 90% of people read reviews before buying, and 84% of buyers trust the reviews on the site. Very often opinions are the decisive argument whether it is worth buying a given product or not.

So why is it worth collecting customer feedback?

☑️ More traffic on the site

Customer feedback causes increased traffic to the website. Although they will only be read when you visit the reviews page, Google recognizes user-generated content in the reviews. This means that Google will see your website as one that is constantly adding new content and will place it much higher in search results. The higher the position in the search engine, the greater the number of website visitors.

☑️ Higher conversion rate

Product reviews also increase the amount of conversions. Over 70% of online shoppers read reviews before making a purchase. If you allow potential customers to view feedback and ratings, you will increase your chances of getting another order.

☑️ Product credibility

The more opinions a product has, the more credible it becomes for the customer. In a time when many counterfeit things can be found on the Internet, reviews have become the main determinant of authenticity. When a product has a lot of positive feedback and ratings, you can be sure that it is worth buying.

In addition to the products offered, the quality of customer service is also assessed – we wrote about how it should look and what the most common mistakes are in previous posts. The best way to professional customer service is to commission it to experienced consultants. These are the consultants we employ to handle the GetLead.page chat. If you want your company to collect the best opinions about customer service, check our offer.

Test our consultants from $1 / hour! Find out more here.

They write about us

W jakich godzinach są dostępni Konsultanci czatu?

Godziny w jakich nasi konsultanci obsługują czat są uzależnione od planu jaki wybierzesz. Sprawdź plany na górze tej strony i wypróbuj przez 14 dni za darmo.

Czy obowiązują opłaty za nowe leady?

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W jakich językach mówią twoi Konsultanci?

Nasi Konsultanci obsługują klientów aż w 45 językach.

Unikalny system tłumaczeń w czasie rzeczywistym, który zastosowaliśmy w rozwiązaniu GetLead chat sprawia, że Konsultant i Klient zadają pytania i czytają odpowiedzi w języku, jakim się posługują.

Czy będę mógł mieć bezpośredni kontakt z konsultantami?

Oczywiście. Nasz zespół ds. sukcesu klienta jest dostępny każdego dnia o każdej porze. Wystarczy napisać.

Dodatkowo będziesz mógł zobaczyć podgląd na Twoich konsultantów w panelu nawigacyjnym, dzięki czemu bez trudu możesz obserwować naszą pracę w czasie rzeczywistym.



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Customers keep asking the same questions, how do you keep up with the answers?

Don’t have the time or staff to support customers on the site? Hire our Consultant!

Customers visit my site in the evening and at night, how can I keep them?

Provide real-time support 24 hours a day.

Why aren't customers calling me?

Customers keep asking the same questions for two reasons. Your offer is still the same. Your offer description is questionable and not detailed. This is why GetLead has implemented Get FAQ button. Thanks to a built-in search engine and prepared questions and answers you will never again receive the same phone calls with the same questions. Available Chat and consultant will perfectly complement the answers and help your visitors to make a purchase decision.


Why do I get a lot of traffic to my site and not sell?

It turns out that in all cases the answer to this question is similar. Customers don’t call because they visit the site in the evening and at night. It has long been the accepted norm for businesses to open during the day. Statistics show that visitors abandon sites at these times without opening the contact tab. GetLead chat and an available consultant is a signal to such a customer that the site staff is at work and will assist them.


Why are customers leaving for competitors' sites?

Too little information about the offer on the website. Bad navigation. Lack of thoughtful UX. There are thousands of elements that affect customer behavior. Which of them bother your customers? How should you find it out? Let the customer talk to you. Install Chat and answer their questions immediately when they expect it.

Why do customers abandon their shopping carts?

Price. Delivery costs. Unclear purchasing process. Slow loading page. Long delivery time. Trust in the company. Security of transactions. Payment process. These are the most common reasons cited by customers for shopping cart abandonment.

Serving a customer in real time, making a purchase decision right now, at this moment, gives you an incredible advantage and the ability to respond immediately and solve their problems and concerns right away. Customer seeing Chat and ready to help consultant knows that he doesn’t have to look for help on competitors’ websites.