Proper customer service is a very important element of running your own business. Despite this, many mistakes are still made, which not only discourage the customer from further purchases, but can also have a negative impact on the image of our brand.
We present the most common mistakes in customer service:
No customer interest
Employees often do not show interest in the actual needs of the client, but only propose a number of their services or current promotional campaigns. This behavior does not affect the customer’s opinion well. In order for the customer to be satisfied with our service, it is necessary to present specific solutions to his problem or advise on key issues.
No knowledge of the offer
This problem is visible when the customer wants, for example, to order a personalized product or use a less popular service. Customers expect an employee of the company to have excellent knowledge of services and products. Good customer service starts with getting to know the company’s offer carefully so that the customer cannot surprise us with any question. Thanks to this, we will be more professional in our activities.
Too long waiting time for service
Nowadays, nobody likes to wait, everyone wants to have everything at once. When a customer is forced to wait too long for an order to be processed, there is a high probability that he will find another company with a shorter waiting time. The same goes for customer service. When a customer wants to buy a product but has a few questions, he or she wants to get an answer quickly. Calling the hotline is often a miracle. The customer is frustrated and has a negative opinion about the quality of service.
Avoiding the first two mistakes on our list is simple, but what about the third one? Hire new employees to operate the hotline? Switch to e-mail service? Not! There is a much simpler solution and it is also free. All you need to do is install the GetLead.page widget on your website, where you can answer customer questions in real time via chat, video calls and voice calls. This is the best possible option to shorten the time of customer service.