The most common mistakes in customer service

Proper customer service is a very important element of running your own business. Despite this, many mistakes are still made, which not only discourage the customer from further purchases, but can also have a negative impact on the image of our brand.

We present the most common mistakes in customer service:

No customer interest

Employees often do not show interest in the actual needs of the client, but only propose a number of their services or current promotional campaigns. This behavior does not affect the customer’s opinion well. In order for the customer to be satisfied with our service, it is necessary to present specific solutions to his problem or advise on key issues.

No knowledge of the offer

This problem is visible when the customer wants, for example, to order a personalized product or use a less popular service. Customers expect an employee of the company to have excellent knowledge of services and products. Good customer service starts with getting to know the company’s offer carefully so that the customer cannot surprise us with any question. Thanks to this, we will be more professional in our activities.

Too long waiting time for service

Nowadays, nobody likes to wait, everyone wants to have everything at once. When a customer is forced to wait too long for an order to be processed, there is a high probability that he will find another company with a shorter waiting time. The same goes for customer service. When a customer wants to buy a product but has a few questions, he or she wants to get an answer quickly. Calling the hotline is often a miracle. The customer is frustrated and has a negative opinion about the quality of service.

Avoiding the first two mistakes on our list is simple, but what about the third one? Hire new employees to operate the hotline? Switch to e-mail service? Not! There is a much simpler solution and it is also free. All you need to do is install the GetLead.page widget on your website, where you can answer customer questions in real time via chat, video calls and voice calls. This is the best possible option to shorten the time of customer service.

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Customers keep asking the same questions, how do you keep up with the answers?

Don’t have the time or staff to support customers on the site? Hire our Consultant!

Customers visit my site in the evening and at night, how can I keep them?

Provide real-time support 24 hours a day.

Why aren't customers calling me?

Customers keep asking the same questions for two reasons. Your offer is still the same. Your offer description is questionable and not detailed. This is why GetLead has implemented Get FAQ button. Thanks to a built-in search engine and prepared questions and answers you will never again receive the same phone calls with the same questions. Available Chat and consultant will perfectly complement the answers and help your visitors to make a purchase decision.


Why do I get a lot of traffic to my site and not sell?

It turns out that in all cases the answer to this question is similar. Customers don’t call because they visit the site in the evening and at night. It has long been the accepted norm for businesses to open during the day. Statistics show that visitors abandon sites at these times without opening the contact tab. GetLead chat and an available consultant is a signal to such a customer that the site staff is at work and will assist them.


Why are customers leaving for competitors' sites?

Too little information about the offer on the website. Bad navigation. Lack of thoughtful UX. There are thousands of elements that affect customer behavior. Which of them bother your customers? How should you find it out? Let the customer talk to you. Install Chat and answer their questions immediately when they expect it.

Why do customers abandon their shopping carts?

Price. Delivery costs. Unclear purchasing process. Slow loading page. Long delivery time. Trust in the company. Security of transactions. Payment process. These are the most common reasons cited by customers for shopping cart abandonment.

Serving a customer in real time, making a purchase decision right now, at this moment, gives you an incredible advantage and the ability to respond immediately and solve their problems and concerns right away. Customer seeing Chat and ready to help consultant knows that he doesn’t have to look for help on competitors’ websites.