LOG IN

Does it pay to hire remote workers in customer service?

Nowadays it has become popular to work in Home Office mode, even among customer service consultants. However, is it profitable?

The advantages of hiring remote consultants:

Larger selection of candidates – people from all over the country (and even abroad) can apply for the position, not just from the region where the company’s headquarters are located.

Lower maintenance costs for the company – remote work is characterized by the fact that the employee works from his own home. Therefore there is no need to rent an office and equip it.

Enabling a larger group of people to work remotely – remote work can be undertaken by people with disabilities who would have difficulty in getting to a stationary office, e.g. people in wheelchairs.

Disadvantages of hiring remote consultants:

Working with people you don’t know – when you hire a person to work remotely, you don’t know who they really are. There is no way to observe her while working, so the only source of knowledge about the employee is her resume.

Limited communication – to contact a remote worker you have to use instant messaging or telephone. This is a certain difficulty due to possible mobile network failures or lack of access to the Internet.

Lack of control over consultants – when you hire a person to work remotely there are limited methods of controlling their work. There is always a risk that the employee will not do his work during the set hours.

In conclusion, there is no good answer to the question of whether it pays to hire employees to work remotely in customer service. Much depends on the company’s structure, capabilities, and funds. For many companies, remote work is the best solution. For all the disadvantages of such work, you can find a convenient solution.

They write about us

W jakich godzinach są dostępni Konsultanci czatu?

Godziny w jakich nasi konsultanci obsługują czat są uzależnione od planu jaki wybierzesz. Sprawdź plany na górze tej strony i wypróbuj przez 14 dni za darmo.

Czy obowiązują opłaty za nowe leady?

Nigdy nie pobieramy opłat za nowe leady czy potencjalną sprzedaż. Opłacasz tylko zryczałtowane stawki miesięczne.

W jakich językach mówią twoi Konsultanci?

Nasi Konsultanci obsługują klientów aż w 45 językach.

Unikalny system tłumaczeń w czasie rzeczywistym, który zastosowaliśmy w rozwiązaniu GetLead chat sprawia, że Konsultant i Klient zadają pytania i czytają odpowiedzi w języku, jakim się posługują.

Czy będę mógł mieć bezpośredni kontakt z konsultantami?

Oczywiście. Nasz zespół ds. sukcesu klienta jest dostępny każdego dnia o każdej porze. Wystarczy napisać.

Dodatkowo będziesz mógł zobaczyć podgląd na Twoich konsultantów w panelu nawigacyjnym, dzięki czemu bez trudu możesz obserwować naszą pracę w czasie rzeczywistym.

FAQ

GetLead.page

Write to us

Haven’t you found an answer to your question? Write to us using the contact form below

FAQ

Customers keep asking the same questions, how do you keep up with the answers?

Don’t have the time or staff to support customers on the site? Hire our Consultant!
FAQ

Customers visit my site in the evening and at night, how can I keep them?

Provide real-time support 24 hours a day.
FAQ

Why aren't customers calling me?

Customers keep asking the same questions for two reasons. Your offer is still the same. Your offer description is questionable and not detailed. This is why GetLead has implemented Get FAQ button. Thanks to a built-in search engine and prepared questions and answers you will never again receive the same phone calls with the same questions. Available Chat and consultant will perfectly complement the answers and help your visitors to make a purchase decision.

FAQ

Why do I get a lot of traffic to my site and not sell?

It turns out that in all cases the answer to this question is similar. Customers don’t call because they visit the site in the evening and at night. It has long been the accepted norm for businesses to open during the day. Statistics show that visitors abandon sites at these times without opening the contact tab. GetLead chat and an available consultant is a signal to such a customer that the site staff is at work and will assist them.

FAQ

Why are customers leaving for competitors' sites?

Too little information about the offer on the website. Bad navigation. Lack of thoughtful UX. There are thousands of elements that affect customer behavior. Which of them bother your customers? How should you find it out? Let the customer talk to you. Install Chat and answer their questions immediately when they expect it.
FAQ

Why do customers abandon their shopping carts?

Price. Delivery costs. Unclear purchasing process. Slow loading page. Long delivery time. Trust in the company. Security of transactions. Payment process. These are the most common reasons cited by customers for shopping cart abandonment.

Serving a customer in real time, making a purchase decision right now, at this moment, gives you an incredible advantage and the ability to respond immediately and solve their problems and concerns right away. Customer seeing Chat and ready to help consultant knows that he doesn’t have to look for help on competitors’ websites.