What should a customer service consultant be like?

The quality of customer service is primarily influenced by the consultant who is responsible for it.

What qualities and skills should a consultant have to professionally service clients?

Ability to build relationships

In this profession, establishing contact with clients is essential. In order to have a positive relationship with them, each inquiry or application should be considered in detail. The client must feel that his case is taken seriously.


In order to meet the client’s expectations, one must be able to empathize with the emotions of others and understand the needs of the other person. Thanks to this, the client will know that we have an individual approach to him, which will contribute to increasing his satisfaction.


A consultant who is ambitious strives to be the best in his profession. He wants to achieve his goals, improve his results every day and gain new knowledge and skills. Customers will appreciate that the employee who serves them is competent and knows what he is doing.

Positive attitude

Customer satisfaction is a priority in every company. Our attitude influences them significantly. Therefore, the consultant should be smiling, kind and polite. So positive energy is the basis.

It has been known for a long time that it is very difficult to find a consultant who will have all of the above features. Recruitment can take months, and the high turnover of employees in the company has a very bad effect on customer opinions. So what to do to have a good consultant without lengthy recruitment?

There is only one solution – employing our consultants! We guarantee professional and trained people who will service your clients at the highest level. You probably think that such a service is very expensive? Nothing could be more wrong! Employing our consultant is only $1 per hour!

Test our consultants for 14 days for free!

They write about us

W jakich godzinach są dostępni Konsultanci czatu?

Godziny w jakich nasi konsultanci obsługują czat są uzależnione od planu jaki wybierzesz. Sprawdź plany na górze tej strony i wypróbuj przez 14 dni za darmo.

Czy obowiązują opłaty za nowe leady?

Nigdy nie pobieramy opłat za nowe leady czy potencjalną sprzedaż. Opłacasz tylko zryczałtowane stawki miesięczne.

W jakich językach mówią twoi Konsultanci?

Nasi Konsultanci obsługują klientów aż w 45 językach.

Unikalny system tłumaczeń w czasie rzeczywistym, który zastosowaliśmy w rozwiązaniu GetLead chat sprawia, że Konsultant i Klient zadają pytania i czytają odpowiedzi w języku, jakim się posługują.

Czy będę mógł mieć bezpośredni kontakt z konsultantami?

Oczywiście. Nasz zespół ds. sukcesu klienta jest dostępny każdego dnia o każdej porze. Wystarczy napisać.

Dodatkowo będziesz mógł zobaczyć podgląd na Twoich konsultantów w panelu nawigacyjnym, dzięki czemu bez trudu możesz obserwować naszą pracę w czasie rzeczywistym.



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Customers keep asking the same questions, how do you keep up with the answers?

Don’t have the time or staff to support customers on the site? Hire our Consultant!

Customers visit my site in the evening and at night, how can I keep them?

Provide real-time support 24 hours a day.

Why aren't customers calling me?

Customers keep asking the same questions for two reasons. Your offer is still the same. Your offer description is questionable and not detailed. This is why GetLead has implemented Get FAQ button. Thanks to a built-in search engine and prepared questions and answers you will never again receive the same phone calls with the same questions. Available Chat and consultant will perfectly complement the answers and help your visitors to make a purchase decision.


Why do I get a lot of traffic to my site and not sell?

It turns out that in all cases the answer to this question is similar. Customers don’t call because they visit the site in the evening and at night. It has long been the accepted norm for businesses to open during the day. Statistics show that visitors abandon sites at these times without opening the contact tab. GetLead chat and an available consultant is a signal to such a customer that the site staff is at work and will assist them.


Why are customers leaving for competitors' sites?

Too little information about the offer on the website. Bad navigation. Lack of thoughtful UX. There are thousands of elements that affect customer behavior. Which of them bother your customers? How should you find it out? Let the customer talk to you. Install Chat and answer their questions immediately when they expect it.

Why do customers abandon their shopping carts?

Price. Delivery costs. Unclear purchasing process. Slow loading page. Long delivery time. Trust in the company. Security of transactions. Payment process. These are the most common reasons cited by customers for shopping cart abandonment.

Serving a customer in real time, making a purchase decision right now, at this moment, gives you an incredible advantage and the ability to respond immediately and solve their problems and concerns right away. Customer seeing Chat and ready to help consultant knows that he doesn’t have to look for help on competitors’ websites.